Rescheduling has to be done ahead of time. This may cause complications for her case. In oder to reschedule there is a number on the letter she received you have to call to. It is not the same number of the office in New Orleans, this office doesnt take care of setting appts. Wish you best luck.
It is best if you do it before they does not show up .... If you don't you will have to turn in a written explanation of why they didnt make it and wait for a response via mail
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