Typically they need some sort of verification of ownership. A registration, title, etc. and some form of ID. Furthermore, most modern vehicles require the key to be programmed to the vehicle....so they would need the vehicle or access to it. Kendall Ford is fantastic but for your situation you might try a mobile locksmith.
Mike, we would need to speak with you and get more information in order to give you the best answer. Please contact our Parts Department at 888-858-6371 to speak with someone regarding getting a new key.
J Pale said it best. Depending on the key and programming it may get spendy
I agree with J Pale...spot on.
I agree with J Pale
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