I need to return an item but someone hacked our acct so they terminated my debit card and are issuing a new one. Can I still return it and at least get a store credit?

Dana Falcone | Sep 1, 2019 | Category: Department store in King of Prussia, Pennsylvania

Macy's - All questions

Address: 680 W Dekalb Pike, King of Prussia, PA 19406, USA

Syeda Fatima | Aug 31, 2021

First call the customer service and chat it helps

Marcia mckenzie | Sep 1, 2019

If you don't have your receipt go to your bank and get a print of your purchases.

Salvatore Giannone | Sep 1, 2019

Im sure by calling customer service and proof by email you should be able to

Veronica Hazel | Sep 1, 2019

Proof of purchase. That's it.

Lorraine Lafrazia | Sep 1, 2019

On the tag they put a small sticker with a bar code, they can look up the transactions with that. I think they will give you a store credit card something like a gift card for the refund amount. Good luck!

David Gillum | Sep 1, 2019

All you need is proof of purchase.

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