First call the customer service and chat it helps
If you don't have your receipt go to your bank and get a print of your purchases.
Im sure by calling customer service and proof by email you should be able to
Proof of purchase. That's it.
On the tag they put a small sticker with a bar code, they can look up the transactions with that. I think they will give you a store credit card something like a gift card for the refund amount. Good luck!
All you need is proof of purchase.
Thanks! Your answer is awaiting moderation.