Formals XO

Jennifer Bonfitto

I'm only reviewing this so others know how to proceed. My daughter and I had an appointment. By the way, appointment making was not even relevant as we stood in line with everyone else. We found THE prom dress. It wasn't the right size but the 1 lady who was actually attempting to help us said she would check the back. They didn't have her size there either and couldn't get it in before prom. I would have bought the one she had on, right then and there and had it altered, but after they saw they couldn't get her size in, noone else spoke to us. Like at all! I understand the store is busy. I also know it's prom season but why did we make an appointment? Wasn't the point to be helped and buy a dress there? I wrote down the designer and model and style number, came home and ordered from someone else. The dress is 400 plus dollars that I had no problem dropping if it makes my daughter happy. The commission could have gone to the store employee, had we been helped while at the store. A word of advice, if you need to go here, make an appointment for early morning on a week day. Maybe less people will help the store employees be able to help you and take care of what you need.

Karen Barnes

I want the manager to call me, totally unprofessionally put together. the hook at the back has one stitch holding the small hook. The pads are not secure, looks bad. I spent $215 In alterations and 500 for the actual dress. $715.00. The Owner, Betsy reached out to me and my daughter and I were escorted to the alterations department upon arrival and Amanda updated all of the necessary alterations and assisted my daughter with the costume jewelry. Betsy was fabulous her customer service was amazing and I am so glad I had the opportunity to meet her and her staff. Very professional and very passionate about her business. I would go back and buy another dress. Thank you

azlyn hayes

I went in there with my aunt last week, and we had to make an appointment which was no big deal. I went in there and the lady at the desk treated me like a child and was ignoring me while I was talking to her, but was asking questions to my aunt about her kids? I asked about a dress I liked and she demanded I give her a budget first. After I told her I didn’t have one, I just wanted to try on dresses for prom to see if I liked any of them, and if I did, I would consult my parents about it. She took that as I wanted to just try them on for fun and she kept asking over and over again if I was just in the store to try dresses on for fun. I had to get a budget from my parents, and after I told her my budget she rudely said “that’s not gonna happen” and took me to 2 dresses that looked cheaply made. I did not like how I was being treated and definitely did not like how I was spoken to. We waited at the front desk for 10 minutes after they made us make an appointment and they looked at us multiple times. Will never go back there. Horrible service, rude employees, and overpriced!

Mark & Aline Simkiss

Great place for prom dresses and evening gowns. People were very friendly and managed the crowds very well, since it was prom season. You can walk-in but it seems you could save a lot of time by having an appointment. Large variety in stock. Saw sizes from 00 to maybe 22W. Would definitely go again.