This office is basically a resource office. The office that can help with that is downtown on D st.
My payments are still pending as well... I don't understand why, but the best advice i can give you is to set up an online account (if you dont have one yet) and email these people for to set up an interview. You can ask whatever question you have. Just make sure you add you need an appointment. I also believe that the office on D street is specifically for disability case, not unemployment. Hope this helps 😊
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