You should call the service department directly.
The General Manager is Herbie. There is several managers, it all depends on which department.
They deliberately have several "managers". If your issue is with the service department your best bet is to ask who the current service manager is. No other manager from any other department will help. The general manager will listen, but will just shuffle you back to service.
Herbie is very nice.guy call ask for Herbie. And no problem....
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