Your speed will depend on lots of factors like how overloaded is the relay that you are hooked up to, are other relays available in your neighborhood, did trees grow too big between your relay and you, etc. Their technicians can do only so much and when they can't help you, you will get a lot of run-around from Sail. My speeds were never above 60 Mbps download and up to 100 Mbps upload which was good enough for me. But lately I get below 5 Mbps and even complete drop-outs. Their technicians seem to be unable to improve the situation and when I press their support, I get strange run-around.
Hello Nat, Depending on your location we can either provide gigabit speeds or up to 200Mbps download with 150Mbps upload. This will depend on what is available in your area. We do not have our own brand of router and you may use your own or purchase a Google router from us. If the Verizon LTE network extender can work with other routers then you can use it with our services. Hope this helps. Thank you, David
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