Address: 115 Everett Ave Suite 300, Palo Alto, CA 94301, USA
Phone: +18444388484
Sunday: 8AM–10PM
Monday: 7AM–10PM
Tuesday: 7AM–10PM
Wednesday: 7AM–10PM
Thursday: 7AM–10PM
Friday: 7AM–10PM
Saturday: 7AM–10PM
Mr. Incognito
Horrible service and fake promisses. Internet is not fast and they keep putting panflets in peoples doors, helping local tugs to know when you are home or not.
Wenyuan Zhao
Great customer service. I switched to sail internet 3-4 months ago. It has been pretty stable. When there is issue, customer response can be expected within an hour. If on-site debug is need, they can book next day appointment. Staffs are polite and handle things professionally. Big thumb for them!
Yanxia Li
The worst service ever. The employees are unprofessional, they don’t showed up for the appointment, and kept missing the next appointment. This company is completely untrustworthy, don’t waste your time with them.
Derrick Chang
Great support, the CEO responds to support tickets when he has time, and guides you through troubleshooting. They will troubleshoot on their end as much as they can, and tell you about price hikes many times before they are implemented. No surprises except for how good the connection is! Didn't expect wireless to work so well! Getting 200-300 Mbps down as promised, and regularly get 50 Mbps up, but that isn't as important for my usage. We are at most 5 miles from the base wireless station. The installation for their equipment was done within an hour, very professional. They put a little dish on my roof, you can barely see it. It's about the size of a normal plate. On heavy rain days, expect about 5 ms more latency and 10 Mbps decrease in speed. Regardless, the value you get from Sail is great! No contracts and no fees, what you see is what you get.
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Hello Jurek, Sorry for the continued trouble and we are actively working on a solution. My Manager would like to reach out to talk about both your experience and what we are doing to restore your speeds and stability. Best regards, David
Your speed will depend on lots of factors like how overloaded is the relay that you are hooked up to, are other relays available in your neighborhood, did trees grow too big between your relay and you, etc. Their technicians can do only so much and when they can't help you, you will get a lot of run-around from Sail. My speeds were never above 60 Mbps download and up to 100 Mbps upload which was good enough for me. But lately I get below 5 Mbps and even complete drop-outs. Their technicians seem to be unable to improve the situation and when I press their support, I get strange run-around.
No, you can use any email address you prefer for your Sail Internet contact method.
Hi Robert, thanks for your referral! Once they pay their first bill you will be issued a month of credit. I will also notify the team you inquired.
No. We are an Internet Service Provider.
Hi Pedro, all you need is a dual-band, Gbps-capable router with an Ethernet WAN port. If you do not have one, we can supply one. Have you checked your address on our website yet? https://sailinternet.com
Yes, of course. Customer's receive specific contact info for support.
Hi Cesar, We are an internet provider only. We offer fiber-caliber speeds, no contracts and no data caps that makes our service ideal for streaming options like Hulu, Netflix, Sling, etc. You can find more information here:https://www.sailinternet.com/cord-cutter. Best regards, Liz
Hi Cesar, Thanks for your interest in Sail Internet! Since the technology requires line of sight to a relay, I would need your address to confirm. Please feel free to reply with your address or for an immediate response submit your information here https://www.sailinternet.com so we can follow up with you. Best regards, Liz
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