We're sorry to hear that you're having issues with your internet speeds. I would suggest rebooting your modem and testing your speeds from the modem to see if there are any issues with your speeds to your equipment. If you need any assistance with troubleshooting your issues, we are available 24 hours a day, 7 days a week at 866-928-3123 and you can chat with us online Monday-Saturday 8am to 8pm. Additionally, you can send us a message on Facebook or Twitter.
Depending on how old your router is, it might be getting old, especially if it's one of Waves. Me and my roommate couldn't even watch YouTube at the same time, now that we have our own router were good to go.
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