Every time I try to call to check on a loved one, they say that there busy and will leave contact information, but I have not received a callback, I read a review with a mom saying they did the same thing, is there someone I can talk to to fix this?

Keep in mind that if a person there doesn't want to talk to you at first they won't tell you they don't want to talk to you I had that experience with my son he got to busy hanging out with the other kids or was having a bad time etc. you as a parent can ask for daily reports if that happens

You just need to keep calling back they generally have a lot of patients per unit with calls and needs and lots of therapy times so it gets hectic in there. I just call before group because it's easier to get through

Honestly ask to forward to another person working there or you might need to go there yourself in person. Hope this helps!

When my child was released he told me he saw phone calls coming in for a kid who was sitting right there but the parent was told they were "very busy" and could not talk. I asked if perhaps the child did not want to talk and my kid said nope, that was not the case. Even my child was outraged to see this!