I always contacted them via email and had the answer after a few minutes
Hi Steve, We are located in Los Angeles. I understand from the last conversation that you are located in New York, which is 3 hours ahead of us. Our operating hours is between 9am to 6pm PST, Monday to Friday - We just got in the office 10 minutes ago. Do you mind giving us a call at 323-709-7329? Looking forward to assisting you.
Yeah thats usually how it is, but their chat support answers fast. Email is usually a few days
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