Has anyone had any luck getting someone from the actual location on the phone who can tell them what is going on with their passport? What number did you call?

The 800 number is just the customer service center. They have no access to the application to tell me why they've had mine over 6 weeks with no information when I paid for expedited. I need to talk to someone who can help me. I'm devastated right now.

The 800 number listed on the website is the best you can do. If you get a busy signal call again and do so until you get through. Once you are on hold it can be up to 5 hours before you talk to someone, but if you wait long enough you'll get through.