What happened to the quality of Hardee's biscuits? The breakfast biscuits Hardee's location at Jefferson Davis highway and wamsley Blvd in Richmond Virginia has deteriorated to the point they are not edible. I have been a Hardee's fan since the 1980s

Robert Rose | Feb 27, 2019 | Category: Fast food restaurant in Richmond, Virginia

Hardee's - All questions

Address: 4801 Jefferson Davis Hwy N, Richmond, VA 23234, USA

Judy Masterson | Feb 28, 2019

I stopped there during a trip and it was early am, so ALL the food should be freshly made. The cinnamon raisin biscuits were hard as a rock. The clerk said fresh ones were just put in oven but when I Waited over 5 Mins. For "FRESH" ones, they were NOT much different then the first. Very flat and hard, DEFINITELY NOT like the ones I get from my hometown Hardees Lake City FL, and other hardees I have been to also. This place in VA, for Sure!! WINS THE WORST HARDEES AWARD . The "cook" was also very RUDE when I overheard him saying to the clerk the 1st order was good. I rate them a NEGATIVE Star rating of -5 👎👎

John L | Feb 28, 2019

They are terrible. You can ask them to remake them if you are not satisfied. All the restaurants in the area are horrible compared to anywhere else

Dave Mason | Feb 28, 2019

I too have been a long time fan of Hardees when I do have to step out to Corporate. I always prefer the Ma & Pa family Spoons but the one on JD Hwy. Blows from customer service, to cleanliness, to food quality.

Michael Camp | Feb 28, 2019

Yeah, I have to ask for better biscuits

Ed Norris | Feb 28, 2019

I agree with Robert Rose in that I have seen a decline in quality of the biscuits over the past 2 years and I think that this could be because of a change in the brand of ingredients used and new employees.I make scratch biscuits myself and I use a dedicated biscuit flour with either Crisco or lard ; so I know that the ingredients can make a big difference in quality.

Jay Evans | Feb 28, 2019

They pay employees so little that the turnover rate of employees is terrible. You can’t expect these employees to make hundreds of biscuits a day with motivation if you aren’t even paying them enough to get by. I promise you the people making the advertisement in corporate have more motivation to make it look pretty than the people behind the counters making the biscuits. Give the employees a reason to work there and they will do it right. Anything else and they’re thinking they could run out of here and get a minimum wage job somewhere else.

Robert Rose | Feb 28, 2019

This has been going on for a few months nowi never thought I would say this but McDonald's biscuits have surpassed Hardee's in a lot of locations. I'm not sure what happened but it did

Raakin Ali | Feb 28, 2019

I have to agree with how Hardee's do business. I stopped going there. I asked for a combo when I was at drive thru. The guy caught and attitude with me. I parked my car and went inside to see what the issue was. This guy all of a sudden became very nice. I asked him what was with the attitude. You don't treat customers like that

Rather LiveInKeyWest | Feb 28, 2019

cool, thanks. will skip the biscuit.

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