They refunded our money because of a medical reason.
I think they will be able to accommodate if you have a genuine reason. One of tge guests in my reservation couldn't make it last minute due to unexpected severe issue. I told the restaurant and they offered us to move the whole reservation or refund money for that particular guest. We took the latter and they did it immediately
I moved my reservation date but i called immediately after i made the mistake. Try emailing, if someone cancels or they have room they have no problem making accommodations
Nope, it is non-changeable and non-refundable
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