I'm so sorry they did this to you Pius. Got a robo-dial from a Florida number with what was obviously a tax scam (the ones where they robo-dial tons of trusting people with a lot of back taxes in hopes that NAT Tax Experts can steal from them). Accepting the prompts took me to a call center in Texas, after pretending to be an elderly man with a lot of back taxes I was directed to the Glendale number for National Tax Experts - and a case manager John Gonzalez. John offered to make my back taxes "disappear" if I sent them money. After a bit of back and forth I gathered enough information to file all the reports necessary with the FTC, BBB, and other appropriate authorities. Once I revealed I wasn't a scammable old man John got aggressive - calling me slurs and talking about the presidential election and Biden. Eventually John's boss Bill came on the line, laughed and admitted this was a scam, then blocked my number.
I think everyone's tax situation is different but that's not right that they're ignoring you we have one more payment to make to him this month and we're paying in full but they've already sent an offer in to the IRS for us so all I can tell you is to keep trying
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