We fly Southwest, have never had a problem yet.
First off, the “flight crew” doesn’t handle your luggage. Also, airlines aren’t responsible for damaged luggage since the bag/suitcase goes through multiple hands and many belts. And if you have an Away brand luggage isn’t it protected for life?
I never check-in any expensive luggage only carry on is my way of handling it. That way if they loose my luggage or damage it I'm NOT S.O.L. I have a Lewie V. that's "carry on" approved and keep my irreplaceable s in there.
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