Why is it so difficult to get a simple appointment? I been trying for 3 weeks...the 1st time I even speak to someone about appointment filled call back next monday

George Campbell | Aug 18, 2018 | Category: Non-profit organization in Salem, Oregon

Energy Assistance - All questions

Address: 1850 45th Ave NE Suite 101, Salem, OR 97305, USA

Energy Assistance | Aug 18, 2018

Thank you for your comment George. Due to a lack of Oregon Energy Assistance (OEA) Energy is limited to the number of appointments we are able to schedule for PGE and PP customers. Our phone queue holds 13 callers so if you get through please continue to hold. The phone lines open at 8am and the schedules are filled very quickly. We receive OEA funding monthly. Energy currently has funding available for NW Natural Gas customers too which is received monthly. Thank you, T Campbell Energy Services Director

George Campbell | Aug 18, 2018

They said i had to call.....and can you only go on mondays? .i dont drive so i would have to get me a ride....overwellming

Sonia Simpson (Grammie) | Aug 18, 2018

I'm disabled and dn't have a car and have to call to make an appt. In fact I got up at 7:30am and started making my call to thm at 10mins till 8am. Just keep redialing until u get through. I got an appt within a cpl of wks

Brandy Herring | Aug 18, 2018

Try just going there. It may help.

Julie K | Aug 18, 2018

Usually they are about a month out on appointments.

Donna Vanderberg | Aug 18, 2018

I went in person to make an appointment. Your wasting your time on the phone.

Rachel Overall | Aug 18, 2018

You have to start calling on Monday at 8 am, and keep calling till you get in on the cue, I literally called 500 times in a row to get in

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