A good time for me today was around 1pm.. answered right away. Sorry ur having a hard time
They will take walk ins too...if you go early. They usually call back same day if you leave a voicemail.
They're usually super busy, it's super rare that someone can answer right away. If you leave a voice-mail they get back to you by the next day you can also try contact by email and Facebook they respond via those options also.
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