Address: 919 Lakeland Park Center Dr #380, Lakeland, FL 33809, USA
Phone: +18638537819
Sunday: Closed
Monday: 8AM–6PM
Tuesday: 8AM–6PM
Wednesday: 8AM–6PM
Thursday: 8AM–6PM
Friday: 8AM–6PM
Saturday: 8AM–5PM
David & Suzanne Lannom
good doctor but staff short and no one like to answer the calls. Need a new system to train them how to take care of customer who are calling in.
Bianca Jones
Today at Banfield Lakeland I had a terrible experience with one of you veterinary techs Megan. I was not given her last name but I can describe her.plus size, Dark hair,Shaved sides, with a bun. I arrived a little late BUT not outside of the grace period that I was told previously by the hospital. I showed up 9 minutes late. The cashier saw me said hi to my dog by name because we are regulars and then I stood in line while she waited on 3 other dogs. I get him weighed sign in and wait another 10-12 minutes. She goes back, comes out and says o can't be seen because it's 1125... but I didn't show up at 1125. Megan comes out and says are you here for Kol ? I say yes and I try to explain to her that I was within the Grace period that I was told and before I can finish she says IM NOT GONNA ARGUE & storms off like a child. Completely rude and unprofessional towards me and very embarrassing!! I was explaining my side and trying to get an understanding, I want yelling or cursing or being irate but I guess maybe she's was intimidated?! Maybe because I'm black?' Maybe because she has anger issues? Whatever the reason SHE SHOULD NOT DEAL WITH CUSTOMERS if she's going to be rude!!!! After she stormed away Desi came out and was very nice she said she was the assistant manager and I expressed how displeased o was with her behavior... I would like to say that if I ever have another experience being talked to like a child I WILL TAKE MY BUSINESS ELSEWHERE and I will complain on every outlet about my experience. Customer service is IMPORTANT and some training obviously needs to happen with Megan immediately!
Alexis Schaffer
We love Dr Merkle. She is the only one we let see our puppies. She takes great care of them and doesn’t treat them differently even though they are pit bulls and are supposed to be vicious killing machines.
Bunny Allen
Every body was wonderful. They show so much compassion towards your pet. They got the knowledge to back it up.
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Yes they do I use it all the time there.
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including: • Vaccinations • Dental Care • Parasite Control • Nutritional Counseling • Behavioral Counseling • Comprehensive Examinations
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
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