Do I need an appointment?

Appointments are preferred

You call and if they cant fit you into the lakeland office they may be able to fit you into the other office. But they will do their best to try to fit you in.

Yes. You need an appointment now. They have had to start turning walk ins away. Don't count on being seen as a walk in, but they will try to squeeze in when possible.

No but it is first come first serve so it is better to have an appointment