Appointments first
Because according to their guest retention person, they only have 1 balance machine. Hoping to get more soon is what she said. I sat there from 9am as scheduled, till 12:30pm for a tire I rotation and balance, oil change, and general steering inspection issues I was having 10 months later after purchase. A Tundra TRD not taken off road doesn't have problems on its own... Since I bought the truck from them with a shimmy in the wheel, and was promised a 1 year maintenance deal I didn't think I was going to be made to feel guilty after 10 months and 10k miles for my first oil change with them, especially when I did my very first oil change done out of pocket somewhere else (Jiffy Lube, took 25 minutes). They barely fixed their problem of balancing the tires as I still feel it occasionally. Just won't go back ever. Can't believe I put my reputation on the line with my boss and he actually bought a car there! Hope he doesn't have the same problems I did! And I was 2k loballed on my tradein!
Pretty sure appointments don't matter. I've waited that long even with appointments. I guess it depends on how many people are there.
I had an appointment and was told an hour and a half later that it’s irrevant.
Hi Cameron, Thank you so much for speaking with me about your concerns in our waiting room. I appreciate and shared feedback with our entire team with the intent to provide better service and experience at our store. We have installed new machinery in both of our buildings, and we are excited to announce we are breaking ground on 20 additional service bays as we have experienced high traffic year over year in our Service Department. We sincerely appreciate your patience, business and feedback! -Kerrie Keesee, Service Manager
Depends if you have a appointment. Usually when you do have a appointment, it is within an hour or less! Take into account how many other clients with appointments or walk in clients that are in for service.
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To busy! Make a appointment
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