Yes,of course.
Yes. The first floor for mens and women's shoes or the 3rd floor for customer service where they handle all returns. Nordstroms will accept packing slip, online email order confirmation or attempt to look up using card that was used during purchasing for returns.
Absolutely, they know their products and are most pleasant when dealing with online returns. I had no problems.
Yes, they will exchange the shoes or refund the purchase price at the store.
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