If you're cynical, you could presume that it's just to make it hard to leave. Still, if just anyone could call in, claiming to be you, and cancel your membership without your consent or knowledge, that would seem pretty lax and unprofessional. Since it involves (your) money, as well as a legal obligation of yours, they definitely Should be required to be sure it's you before they go changing your legal or financial obligations. ...my thoughts anyway.
Most gyms do this unfortunately
You can visit ANY planet fitness to cancel your membership
#travelformortals
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