why does NO ONE answer the phone or respond to messages left in voicemail? I would rather them leaving a greeting saying F-Off... I'd have more respect for them

That part of customer service is lacking and really should be a priority ,especially being a medical practice. But overall I appreciate Dr. J. and other customer service is good. 🙂

Aggie, I'm sorry to hear that we were unable to answer your call. We do our best to answer every call and it is our expectation that we return all voicemails within 24 hours. We will return your call as soon as we can!