I took the shuttle to the airport 3 days ago and it was perfect! They park right out front of the hotel and leave every 20 minutes.
On arrival level follow the ground transportation sign and when out see the hotel shuttle sign and wait there , the shuttle runs every 25 minutes 20 hours a day from 6 am to 2 am I guess
Outside of baggage claim on the lower level under the bmore signage you can find the hotel shuttle.
Uber is probably more convenient - it's just a 5 min ride
Pathetic shuttle service, good luck
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