I have been trying to make appointments online and it does not let me I have been calling thousands of times and every time as I am on hold the call is hung up I am tired of their bad service I ask to speak to a representative and they send me to the mail

I have made regular appointments every end of the month and at that time the service is already available

Dear Juanito, an apology. Due to the high demand, the MEXITEL service is sometimes saturated. We recommend you call back or make your appointment through the page mexitel.sre.gob.mx or in the application for cell phones and tablets: MiConsulmex.