Cancellation policy? Booked tickets but everyone sick now? Can we get refund?

You need 48 hours notice

According to the policy i believe the cancellation should be done 48hrs prior or if the roads are impassable or the wheather is too extreme to have the snowtubing shutdown.

Up to 48 hours but call just in case

Yes but. 48hrs before.

You can cancel up to 48 hours ahead.