No, you will be disappointed with the help at Best Buy. The best thing for setting up Alexa is to call Amazon. I have found on numerous occasions that you will speak to a live person, English-speaking or Spanish-speaking, and very knowledgeable. They will help you through every step of the way on any model of Alexa or Echo or smart switches. Don't waste your time calling Best Buy. Amazon direct phone numbers are available on their website.
Yes, they can help
They have the geek squad, I think they may.
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