Assuming that you're at home and that unit worked before, reboot. If you just got it, right click on the wifi icon to see your connections. Click your wifi connection. Put in your password. Click ok. Close and reopen (browser or app) Do you have full bars or at least 3? If not, move around until you do. Hope that helped.
You got to confirm when connect best buy wifi
Thanks! Your answer is awaiting moderation.