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Dear Miss Robin, I had the same problem. What I found out is call first thing in the morning. Things may have changed to. Ask for the manager of the store and Chew his butt out. Remember you are the consumer. We are paying there wages. Regards
Call the geek number or a local store
Call the store directly. Or the geek sqad number
Looks like you might just have to go in
I don't have a clue.
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I need pictures off my older flip-phone. The verizon store said Best Buy has a way to do that. Ellen
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