If you want an original OEM remote, contact the manufacturer, give them your model and get it from them, or eBay. Best Buy only carries universal remotes.
Contact the manufacturer of the device. If you haven't already done so, register it on their website. They might replace it for free, but likely you'll have to pay a few bucks and they'll send you a new one. These devices are virtually useless without their remotes now. Getting a universal is a great alternative, but it may not work as well or support all the features of the OEM remote.
Look up model # of player and google the remote
There are many universal remotes available to replace the missing remote. They can also replace multiple remotes.
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