Hi, Roy! In order to get a new card, you can come into our local club and speak with our staff at the front desk. They will be happy to get you set up with a new card!
I signed up recently for a new membership.. They gave me a card.
Try using your phone number as the membership number in the app. If that doesn't work you may have to go to planet fitness so they can update the info for you.
They are not giving cards, you have to use the app.
Thanks! Your answer is awaiting moderation.