Pro Photo Supply Photo Lab

Wenneth Kilson

The staff is nice enough, but they lost my film. It doesn't make any sense how it happened, but I dropped off one color, one b&w roll. They had to ship off the b&w roll, the color film is processed onsite, but that's the one they lost. They refunded the processing fee and gave me an apology. It's pretty disappointing, all in all.

Christian Rudman

Great folks and a good lab, most everything gets developed through blue moon, but it saves me the drive. Best thing though is they have always been good to me, even when I had an issue with an order. You can tell a lot about a business’s character by how they handle customer complaints, and they took mine seriously and made it right. I’m heading to another Oregon lab now for my larger format scans, but for just about everything else they are perfect.

Chad Chamberlain

In mid-March my grandmother went into home hospice care. She was the family historian, so before she passed my mom and aunt wanted to try and take down the stories, locations, approximate time, and people that were in the tons of photos and negatives tucked away in her house. From April through June I'd come here at least once per week to drop off and pick up everything they'd find. Our goals were to have them scanned professionally so they'd be much higher quality images than what we could do at home, they'd be finished much more quickly than we could ever do, we'd be able to back them up to the cloud, and most importantly we could use the computer to zoom in instead of arranging lights and a magnifying glass so she could see them. At least half the negatives I'd brought in were slightly to significantly larger than modern film sizes, and some most likely older than my grandmother. Everyone was incredibly helpful, between showing me how to use their cutter and light table to trim the edges off oversized negatives and teaching me how to determine if a roll of film had been used up, to re-scanning a very tall stack of negatives after a misunderstanding when I originally placed the order and sending out film to be tested to find out if it was color or black-and-white. They understood the gravity of the situation and genuinely wanted to make everything as absolutely smooth and cost-efficient as it could be. To further illustrate just how much the staff wants to be of help: • One Saturday I overheard a few phone conversations between Cory and what was obviously the same customer who kept calling back. The customer was trying to get photos off of a USB drive onto their computer and couldn't figure out how to do it. Why someone would call a photo lab for lessons on using their own computer, I'll never know; however, Cory attempted to walk the customer through finding the USB drive over the phone despite not being able to see what was on the customer's screen. • Chris once commiserated with me when I remarked that sometimes when going through these photos, Grandma wasn't nearly as excited about them as we'd expect. He told me something along the lines of, "Old people are old, and you're showing them photos of old stuff they've already seen and done. They're like, why?" At that moment I really needed someone to not be so, "aww," and just drop some reality, and this was exactly what was necessary. • On one occasion I'd come in to pick up an order on my way out of town to visit her. A mix-up had caused a few photos to not get printed while others were printed but not put on CD. Before I left, they found the photos on a hard drive somewhere and they immediately burned a CD and ran the prints so I could take them with me that day. While we weren't able to get through all the photos with Grandma, the ones we did manage to look through gave us incredible insight into the rich life she'd lead and connected so many dots between the stories she'd told us over the years. I sincerely can't thank Cory, Chris, Kim, and the rest of the staff enough for their countless hours of effort. It made an incredibly emotional time that much easier for my family and gave us the chance to make some very special memories during the limited time she had left with us.

Colette Pomerleau

I went to Pro Photo because of recommendations given from close friends and from the reputation I heard. What I actually experienced was, generally, the worst the I could from a print shop. I needed prints within a short time frame for an exhibition. They managed to print four photos within 72 hours. I picked them up in a hurry and noticed when I got home that all of the borders were inconsistent. The next morning, I called to see if I could have that fixed. I drove back, and to one of the most unwelcoming customer service reps, I asked to have my prints fixed. It didn't take long, and I got them back without an apology or any sign that they were thankful for my service. I finally called back to speak to the manager to relay my frustration with the entire experience, and she offered a partial refund that I was happy to take back. The final straw was going into the shop to get my refund, and after the confused rep (a different rep) went through the process to partially refund my order, she accidentally charged my card for the amount. I am never going back to Pro Photo for prints again and I wouldn't recommend them to anyone wanting good, quality service.