Salem Clinic

Brianna

Poor communication, long wait times, and terrible providers. Urgent care is a JOKE. Avoid Salem Clinic if possible!

JJ Mendoza

I’m so conflicted by my recent visit to Salem Clinic’s Urgent Care on Capitol St. My actual visit on a Friday evening was a great experience. I received the care that I needed and was ready to plan for my trip the following day across the country. There was just one last step to be completed, my prescription medication. I immediately left to the pharmacy to pick up the medication. I drove across town to get there, I purposefully picked this pharmacy because it was the one that stayed open the latest. The prescription medication never got there. I tried to reach them via phone, next to impossible. I had to change my trip in order to get the prescription the following day. I just don’t get it. The easiest step (theoretically) seem to be their hardest. Learn from my experience, ALWAYS get a hard copy of the prescription drug. ALWAYS. otherwise you may regret it. I would like to thank the front urgent care staff on Saturday for their redeeming qualities as they helped me after allowing me to vent and ultimately we’re the ones who got me a hard copy of the prescription. Thank you ladies. For everyone else, please stay healthy when possible to save money and sadly in this country, headaches.

nathan clark

Do NOT go here as a new patient. They charge a $425 new patient fee and it comes as a surprise on the bill, they will not tell you about it up front. Absolutely terrible billing customer service too. I politely requested help with billing through their customer service chat and got no response

John h

Go here if you want substandard care, and to be sent to collections for bills you do not owe because their billing department cant figure out how to correctly bill appointments. I went in for a regular routine appointment in October of 2019. Got unrequested and unrelated advice about my weight from my Dr (Dr Kendall Graven) then after I had switched insurance and doctors offices in 2020 I received a surprise bill in 2021 for a weight consultation appointment that my insurance did not cover. Conveniently enough for they clinic they don't bill to insurance if its been over a year so they think I need to pay for their error. If they had just billed correctly or even just sent me the bill in the time frame I could correct their error this would not have happened. This place has substandard doctors and even worse billing. avoid like the plague