Les Schwab Tire Center

Artem Something

Before I start I want to say that I normally never ever leave reviews but this one was definitely worth my time and effort. My first visit was to Les Schwab on N. West Blvd. and the manager there said there was a 5 to 7 hour wait I told him that won’t be a problem and I will be back within seven hours, unfortunately, his response with a arrogant and condescending tone was that you have to be here at the shop waiting the entire time and if you do leave the shop at any moment that would require an appointment and we are two months out for appointments. I said you really want me to sit here at the shop for seven hours to get a tire fixed with a nail in it, he said yes, as I walked out I showed him the peace sign but I think I forgot and left out my left finger. I know not cool. Then I decided to call another less Schwab that is on Francis a lady answered the phone and was very courteous and professional and said there was between one and two hour wait, I said no problem I’ll be right there within 10 minutes. When I arrived I was greeted with a gentleman named Eric he said it would be a little over an hour wait time which was not a problem. When it was my time he asked me for my keys to get the car to the shop unfortunately I also had a problem with a battery, sometimes the car wouldn't start, he was kind enough to use his car and jumper cables to jump my car to get the car into the shop with a positive attitude, he definitely went above and beyond on that one. Anyway, finally got the car in the shop and he came to give me an update saying that there was two nails in my tire instead of one and he was able to repair both nails. After fixing both of the nails he jumpstarted my car again and left it running so I am able to get home. I went inside the shop expecting to fork out something between $20 and $50 and my total bill was $0.00. I felt guilty leaving without paying a dime with such outstanding service and professionalism that I experienced with the pretty lady who answered the phone and Eric. But I could tell you this Eric if you are reading this, you made a customer for life even if I have to pay extra for tires at Les Schwab, I will still purchase the tires at Les Schwab just because you guys provide such outstanding service and customer service is extremely important. I wrecked my car, 2018 Chevrolet Impala, and it should be fixed in two months and I will be back to purchase four brand new tires at your location. Thanks again Eric for providing excellent customer service and going above and beyond and I hope that you will be running your own less Schwab store very soon. You truly made my day, have a wonderful day and God bless.

Bill Sharpe

I'm NOT a customer but I'm upset with the outcome my 90 yr old father in law had at this Tire shop. At brunch yesterday, us guys listened to his saga. Larry came in with a flat on a newer tire & walked out the next day with 4 new Continental tires & much less $$ in the bank. The manager insisted on following the usual 4x4 guidelines. Larry, a retired Spokane small biz bumper renewal guy & vet actually served Spokane his whole life. I'm bummed because no one was there to help with a better $$ resolve. No Les / nobody. aT 8am, my Chev Colorado is going in 4 front brakes at a small shop near me. Two older guys (60ish) , like Larry. I have much trust in them! Bill

M3M3LINA

Had a slow leak in one tire, and they removed a screw and patched it. I was fully expecting to pay for services rendered for how quick and efficient they were, to be told it was free of cost. Such a small gesture meant so much as i needed to get back out to look for work. If loyalty is what they are looking for, then they sure as heck have it from me. Fantastic place.

Barbara Videtich

Aaron was a lifesaver! Very helpful on the phone and then exceeded expectations when I got there. They worked me in on a busy afternoon and Ryan had me fixed up and heading home with new brakes in record time. Great customer service!