Jim's Detail Shop

Jan Carter

I took in our 10-year-old Prius to Jim's Detail this week. It was honestly grimy and I have gone to many detail shops. I spoke to Andrew about what I needed. He listened politely that morning. I couldn't believe the customer care that I received from the team, and when we got it back it was almost closing hour, and they were still working through the detail. The car came out so clean; the carpets and mats were steam-cleaned and came out better than new and everything smells great. And honestly so much better service than any of the places I've been in the past. Our family can see why the Federal Way local paper has granted a Best of Federal Way to Jim's Detail Shop.

Amir Stone

Nice staff. Update. Took my other car here to have it detailed. When I came and got my car my radio screen was blank. My radio was still working tho. But what am I gonna do with a blank radio?? I felt I deserve some type of compensation because my radio was perfect when I gave to Jims to detail, but not now. I spoke with Kevin the manager, but he was only interested in showing me often this happens to my brand of car on YouTube videos. I'm like dude what are you gonna do for me? You or your company broke my radio. Overall in the end all I got is a radio with a blank screen and a ebay printout of where I can buy my own replacement radio. So yeah they lost a customer today. I'll pay the extra money at Car toys. They do a better job detailing anyhow.

Aaron meyers

I drop my four-year-old car off to get washed and hand waxed. They made it look like it was new. They took their time and got it right. Lucky enough I live close to home to where I just went home. They tinted my front two windows 3 35%, and they look wonderful. Lifetime warranty for $89.

Mike Sancrant

TL/DR: Avoid Jim's at all costs, these guys are jerks that don't know what customer service is. So I'm calling around for window tint and decide to call Jim's on a recommendation from a coworker. The guy on the phone ( Kevin, the owner I later find out) warns me about other places taking off my rear tint since that could ruin my defroster and then hard sells me that they can just tint over my current tint since I just wanted it darker, all the while going on about how they've been in business for 41 years and all that. Solid interaction since he warned me about some shady practices from other shops and I decide to go with Jim's for my tint service. Positive so far... That all changed on the day of my appointment at their Federal Way location. I arrived early since I needed them to finish before noon for reasons, so I wanted to be there right at 9 when they opened. I arrived at 8, but was just chilling in the back of my car ( I have a wagon ) and watched the Jim's guys opening up. One of the guys came out of one of the bays and I offered a friendly "Good Morning" to him (later to find out that it was Jason) and he shot me a look like I had just said something derogatory about his mom. Ok, whatever... So I go inside to their reception area and ring the button to alert the people inside. Lo and behold, it's the gentleman that I offered a good morning to, rushes in to deal with me. Jason was not friendly whatsoever and exuded a vibe that made me felt like he didn't want me to be there and that I was wasting his time. We discuss the different tint levels and which windows they'd be going on and then drops a gem on me...If they tint over the current tint, they won't be able to warranty the work. A detail that Kevin conveniently left out of our phone discussion to get me to come in. So at this point I've taken a half day off from work and I'm already there, so I'm feeling conflicted and say to Jason, "I've taken half a day off work and I don't have the time for you guys to take off the old tint..." To which he replies, "Yeah, neither do I..." Uh, wut? O_o I should have walked at that point, but made the mistake to have them do the work anyway. The actual tint job was decent. The customer service, yeah not so much. To top it all off, they scratched up one of my rims (see pic) and scratched my dash. Like the dust/metal shavings from the damage to the rim was still on my tire since it stuck to the tire polish that they put on. I called up the store and voiced my annoyance at them damaging my car. The fellow I talked to (Not Kevin or Jason) was nice. Things went downhill fast when Jason called me back about the damage. He was completely dismissive and unconcerned about it, claiming that there wasn't anything in the shop that they could hit and basically saying that it wasn't them. Ok, then I guess it's the road rash fairies then? The "dust"/metal shavings were still on the tire. He continues to blow me off and going on about how there's no way that they could damage my car and then offers to have the owner call me to discuss it more. Weeks go by without contact. So I call the Seatac store so I don't have to talk to Jason again and luckily happen to get the owner, Kevin. Yeah, he's as unconcerned and dismissive as Jason was and now I know where Jason learned it. Kevin did offer to have me come down and have them take a look and then walk me through the bay to "show" me that the damage was in no way their fault. I could just tell by his tone and demeanor that it'd just be a waste of my time. Obviously I didn't want a new set of rims, but at the very least I wanted some culpability for the damage and the horrid customer service and an apology. Kevin couldn't even offer that. Horrible experience that I completely regret. I would have been happier paying more at a different location than going with these guys. But they got me in their shop and then my time constraints and the fact I had already wasted half a day to get the tint completed worked in their favor.