Petco

Heidi Fisher

Took my 4 year old grandson in to get fish for our new tank, the people caring for the aquariums were so very helpful and friendly both of us. They all made this the fun thing it was meant to be!

sue Johnson

Great staff and groomers. They know what they are doing, keep the dogs happy and are prepared to give them back to you on time and dry.

Rahil Arora

This Petco has a variety of tough toys for big dogs and plenty of fresh food options which you might not find at a smaller Petco.

Susanne Stieglitz

WARNING ⚠️ They are NOT TAKING ANY RETURNS! AND...... they are not up to date and current, regarding recommendations for appropriate hamster habitats. They will give you outdated information in order to sell what they have in the store, and then refuse to take your return. So if you care about pets, do your research before you go here and know what to buy so that you don't learn the hard way, AND waste your money and your time, on top of stressing out an animal that you care about. However, on a positive note, a few days before Christmas, I went to the store right around closing time, just to look in to see if they had hamsters, and I had a very good experience. An employee was more than willing to show me their hamsters and answer some questions, in a relaxed, courteous manner, and did not try at all to rush me out the door, despite my being there right at closing time. Too many retail employees hate it when a customer walks in the door just 5 or 10 minutes before they're about to close, and will make their feelings known, making me feel very unwelcomed, despite the fact that I am well aware of what time they close. The Redmond Petco employees, a couple nights before Christmas, did not do that at all. Which was very refreshing and nice. They weren't so nice when I came in to return the 20 gallon glass tank, that I now have to find a place to store, waiting for the random day that they decide to resume taking returns, which is extremely inconvenient for somebody living in a one-bedroom apartment, with 2 children, but, all my experiences there haven't been bad. I'm just upset because all the other stores have figured out a way to accept returns, so why can't they. This 20 gallon tank and metal screen cover are half the size the hamster needs, but, it is a large, breakable fragile heavy item, that I have no need for, and should never have been sold, and now I'm stuck with! When I bought it, they were taking returns, and within a few days, they stopped. And I don't know why, because everyone else, all the other big retailers I've been to for the last several months, are taking returns just fine. So it's very very frustrating to have such a big, heavy, breakable item, sitting around in my car taking up room, for God only knows how long. Jan 19th: Still have this aquarium, taking up space in my vehicle. And since it's breakable, I really want it gone. Today I called, no change. I asked if they could take my number or email, so they could contact me, so I didn't have to keep calling them. I was transferred to the manager because that employee didn't know. Well, that's when things went from bad to worse. He was rude, argumentative, didn't care about my situation, didn't want to even listen, and hung up on me. I hadn't yelled, I hadn't sworn, I was just telling him it was frustrating since all the other retailers are taking returns, and this return was due to their own outdated advice. I asked if he would at least take my email or my phone number, and contact me, so I didn't have to keep calling them, but he hung up on me! Really sad. I have gone there for decades. I know people are being pushed nowadays, we are in some crazy, stressful times, but you don't treat customers that way. Especially when you are the manager. Personally, when I've read critical reviews, I've always taken them with a grain of salt, assuming that the reviewer is one of those impossible to please, difficult types. I've always thought, there must be more to the story. But this review is happening because the employees' behavior was really that rude and unprofessional. And it's really upsetting because we have a new pet, we are going to need to buy supplies for, on a regular basis, but going to Petco is now DEFINITELY out of the question. I don't even want to call them, let alone shop there. My kids are going to expect to go there again, for bedding and food and play things, but I will either drive us three times as far to go to another pet store, or, I'll turn into an online shopper.