Rite Aid

Steph Shinn

My Husband's and I scheduled our COVID boosters here 2 weeks ago for today the 22nd. 4 hours before we were scheduled to go in we got a text saying that our appointments have been cancelled. No reason given. I have been trying to get a hold of the pharmacy for nearly an hour (still on the phone trying as I write this) and have been disconnected 3 times. This is absolutely unbelievable that they can cancel an appointment hours before we were set to arrive with no reason and no way to contact them. My husband had to ask for time off work for this appointment. We arranged a freaking baby sitter. Seriously rite aid you at the very least owe us an explanation for why the appointment was so suddenly cancelled!

Rebecca Funston

I don't even know where to start. I get my Mom's prescriptions here otherwise if it were for me, I would have gone elsewhere months ago. They never answer their phone. The Drive Thru is closed, but when it wasn't it would take forever. Long lines to the front of the store and even longer wait times. Prescriptions not filled until you get there and they have to find it or tell us that they never received it from the Doctor. Doesn't matter if you are on your way home from the Hospital or put in for a refill weeks ago....it won't be ready. I don't know what changed in the last 6 months or so but they are understaffed and overworked. Our prescriptions have been incorrect numerous times as well as wrong ones filled that we didnt order when medicine we needed wasnt available -either not ready because they have 800 orders in front of ours or they were out of stock.

michael murphy

We just moved from the Smokey Point area and always used that as our pharmacy. Since we moved here to Mount Vernon, we had our prescriptions transferred to this Rite Aid pharmacy. What a nightmare. They are so understaffed that it takes way longer to get a prescription filled and they will not answer the phone in the pharmacy. I asked them in person why they didn't answer the phone and was told they are too short staffed and are too busy so they ignore it. That means driving there with a question. I stood in line to pick up my prescription today and was told it would be ready in 15 to 20 minutes if I wanted to wait. I did and when they called my name I went up to the counter at the other end and told the woman there that they called my name and that my prescription was ready. She told me to go to the back of the 8 person line. I told her again that I'd already stood in line and that I just needed to pick it up. She rudely said to go to the end of the line. Almost a half an hour later, I finally got up to the counter and when I told the gal that I had been told to go to the back of the line, she said that was wrong and that I should have been able to walk right up. Almost an hour later, I walked out with my prescription and I will never go back to that store again.

Brandon Taylor

Worst pharmacy in the area. The cashier line is always long. They forgot to fill my prescription. I called around 20 times over four days, but couldn’t get a hold of anyone. I called the prescribing doctors line and got through first time. They are interested in getting more business, but not helping current customers. They were extremely rude. I will never use a rite aid pharmacy again or even shop at a rite aid.