Address: 4474 SE Milwaukie Ave, Portland, OR 97202, USA
Phone: +15032347331
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Fernando Gomez
It has been a while since I dealt with a group of people so dedicated to customer service. The installation of an A/C unit went smoothly and professionally. But what impressed me the most was how they handled a post installation issue. I contacted the sales representative who sold me the job at about 10:30 p.m. to ask him if he could send someone to verify that that job done in the crawl space was done satisfactorily (there was a water leak in the bathroom that I thought might be related to the installation). I got a response within minutes and the next day one of the supervisors came to the house and did a thorough inspection. Wow that is taking your job seriously. Thank you!
Erica Simmons
I called Jacobs on a Wednesday morning during a cold snap. I figured that I wouldn't hear back for a few days, which was fine as our situation wasn't urgent. They called me back that afternoon to schedule maintenance for Friday! I was so impressed. My service window was between 12-5 pm. Imagine my surprise when I got a call from Jake (the service tech) at 11:30 letting me know that he'd be to our house in 30 minutes. When he arrived, he was professional and very nice. He let me know exactly what he was doing and asked questions about our system to make sure everything was running well. He was so polite and even took a minute to pet my sweet 15 year old dog. I am so happy with the service I received that I am scheduling an appointment to add UV lights to our AC to kill bacteria and improve our air quality. Thank you Jacobs and thank you Jake!
Tom Moran
Jacobs was a lifesaver when we needed help on behalf of our elderly neighbor. They pulled out all the stops, and came out quickly, fixed what was needed, and did not overcharge. This was oil heat, and required a specialized tech, and they came when they said they would, called me a couple of times to check in for arrangements, and called when the job was done as well to make sure everything was working right. Conrad and Randy are awesome to work with, and I really appreciate everything they did!
CHERYL MALONEY
I saw the Jacob's advertisement on TV and it was the only company that indicated my furnace was their main product. Since moving into my home I had parts break on the furnace that a warranty covered. Before winter I wanted to have routine maintenance service. John called when he was 15 minutes out which I should note was on the early part of the appointment window. Not only did he do a thorough cleaning of my furnace but he tested and adjusted the efficiency it. He answered all my questions about provided me with information as he went along about what he was doing and why it was important. Never once did it seem like he was in a hurry but rather was more interested in being sure that what he was doing had value to me. He gained my trust and his company credibility. He also provided a service option to come back in the spring and complete the maintenance on my AC system too. It made financial sense to pay a little bit more to have both systems serviced.
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Yes. When we install a heating or cooling system from Carrier in your existing home, you get: - 10-year parts warranty (5 years for rentals) covered by Carrier - 2-year labor warranty covered by Jacobs - For furnaces: lifetime heat exchanger warranty/20 years for standard efficiency units - First-year complimentary maintenance - Free removal and recycling of existing equipment
The Carrier brand offers three series of furnaces and air conditioners — Infinity, Performance, and Comfort. Each series has a range of different sizes and efficiency levels. The result is approximately 50 furnaces and 30 air conditioners to choose from. We also carry a wide variety of heat pumps, water heaters, thermostats, and indoor air quality products. We can help you determine the right size and type of system by learning about your needs and performing a detailed load calculation of your space.
Our installation process is unique. We assess your space’s specific heating and cooling needs and then custom-fit your system to match. Our consultant examines your insulation, ceiling heights, sun exposure, window locations, and electrical panels. They also ask you about potential allergy concerns and the number of people and pets in your home. Before installation day we send a supervisor to double-check our plan for your system. This extra step is unique to Jacobs and helps ensure a seamless, stress-free installation every time. When our installer arrives we have everything we need to get the job done right.
Our technicians are available 24 hours a day, 365 days a year to troubleshoot your emergency HVAC problems over the phone. Call (971) 803-4368 to talk to an expert at any hour of the day or night.
They charged me $170 for routine heater maintenance/service check, which feels way overpriced.
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