LongHorn Steakhouse

Yana

Just don’t even waste your time coming here. We appreciate our big party being accommodated after being told it couldn’t but the service was horrible. Our server kept forgetting to bring us the simplest things such as drinks. Our food took over an hour because they said our party was big but the other 5 tables in our party were already eating. I ordered a medium ribeye and when it finally came out it was well done. They told me I might have to wait an hour for another steak because the kitchen was backed up. Mind you there was hardly anyone in the restaurant. I told them to forget about it because it’s insane to tell me I have to wait another hour after already waiting so long. They had the nerve to offer me chicken tenders because it would come out the fastest. You can tell there’s no management on duty and if there is they must be oblivious to how this restaurant is running. No one was apologetic and the servers had the audacity to have an attitude when they can’t do their job right.

Sharrell Cooper

Visited here on a random Friday night with a friend (just 2 of us). There was a 20 minute wait, which wasn't too bad although it didn't seem that busy. The problems started when we were seated. There weren't many servers so it took about 15-20 minutes to come ask for drinks and appetizers. We got no silverware, until we were told they had none and were given to-go cutlery. We asked our waiter for metal cutlery and he complied, but the cutlery he brought us was dirty and had pieces of food still on it! I asked for clean cutlery, which he came back with after about 7 minutes. We finally were able to put our food and appetizers in, but the appetizers did not come for 40 minutes! My friend's food did not come for another 10 minutes after that, by that time is was almost 11pm (we were seated at 9:40)so my friend sent her food back because she ordered a full rack of ribs and only got half, while I took mine to go. When asked about the long wait, we were told there was only one cook. My friend said that the least they could have done was told people at the door that they were severely short-staff so we could have made an informed decision about whether we wanted to eat there or not. The guy apologized and said he had only been working there for 4 days. The people were not rude, but the wait was outrageous and if I ever did decide to visit again I would take my own cutlery.

Douglas Graves

I frequent this establishment on a regular basis. My last trip was when I experienced a customer who treated the waiter poorly. The waiter went out of his way to get drinks that were unavailable that day. The customer was told that he would do something to make them happy. Instead, the customer complained and berated the enthusiasm of the waiter. That customer left and paid an undeserved half price and did not tip. No worries, I compensated the waiter for his alacrity at both tables. I’ve been eating there for three years, never have I received a unacceptable or salty steak as I did at the Colonial Heights, VA Longhorn. I think that the manager at this location makes sure there is excellent service and food is served in a timely manner. I suggest that foodies eat here but drunks should not because it’s about the food.

Henok Garedew (Henny breezy)

The area where the restaurant located in a newly development near the UMMC capital area in largo near FedEx field. The restaurant is very clean, very inviting and very friendly staff. Our server Joshua was friendly, quick check on our table asking if we need anything. Food was very tasty and the steak was big portion and very good. We had a little issue, but the manager(sorry didn’t get her name right) resolved the issue in a very professional, and in a very polite manner. I thank her for her professionalism and respectfully resolving the issue quickly. She is Great 👍 I recommended this restaurant for everyone.