Fibre Federal Credit Union Commercial Loan & Operations Center

Ty keele

The absolute worse place to bank at. Honestly I don't expect this credit union to ever do anything that will benefit me because every time I have tried they haven't. Yet I still use them for direct deposits and really don't deal with them on anything else. I use their mobile app that crashes all time like it did again today to myself and a coworker. I've had to reset my username and password so many times now I forget what they are. I call to get help from customer service but who I am I kidding. I swear its their goal to give the worse experience to their customers as possible. I can give them detailed info about who I am but by God if you don't remember the last purchase you made and when and where it was at plus the exact total then good luck retrieving any info. Next step is to inconveniently email photos of picture I.D. to prove who I am because apparently what I spend my money on is the only other way they can ID me. This was only after I had to wait for 20 minutes to talk to someone but that was actually pretty quick for them compared to their usual answer times. This is my second 1 star review and honestly the place doesn't even deserve that. I just hope people see this and go other places to bank at, learn from my horrible experiences.

Darcy Ward

Go to member services to get my debit card and they send me to wait in the line saying tellers will do it. Just to send me back to member services.... they need to fix the line of people because they can't figure out who is next. Watched 4 people go in front because the guy in front of my line couldn't figure out that he was next

michael volesky

They say they're open from 9:00 to 4:30 on Saturdays I called there because I had a question ,they're answering machine ask for your account number well what if you didn't have a account there and you were a new person trying to open up account, there you can't get through to talk to anybody. Their answering machine puts you through some advertising and you sit and wait and no one ever answers. So then I drive down there and inside the bank is closed, what do they think that covid-19 is stronger on Saturdays that they need to be closed or what. So they have the drive-thru open which takes forever, there's got to be a better bank that's better than this. I think I'm going to try US Bank.

Jessica Demanko

I am down in Longview and really needed to get money from my qualstar account. But because of the virus they wont let anyone in the lobby. And they didn't make shared branching available through the drive through like Sound Credit union has. Unfortunately Sound is up north as well as Qualstar. I wont use their banks in the future ever. And am stuck away from home without access to my savings account.