Phoenix Inn Suites Eugene

Akash

No replenishment of tea/coffee bags due to covid, nor doing so in lobby area at reception. Dark parking lot filled with homeless people, makes it feel unsafe during late evening hours. Swipe cards not functional at unlocking room doors, elevators always needs repairs- avoid floors requiring elevator. Stairway has a typical stench due to no air circulation. Except few front desk staff, most are absent minded; asked for straw and given stirring stick and sugar for Splenda. Clogged toilets that never get fixed. Stayed 7 nights due to official visit, personally not worth one. Michael is great at front desk though he alone can’t run everywhere. Needs some serious updates! Vicinity to campus is a plus.

Erianna Basgall

The hotel is cute/clean, but it cannot handle being booked to capacity. When we tried to shower the water was lukewarm at best and when we called the front desk we were told it was because they were completely booked and the heater couldn't keep up. The breakfast room was absolutely packed as well, making it loud, crowded, and chaotic. The location was lovely, the staff was friendly, and the rooms were clean, but the overcrowding definitely put a damper on things for me.

Megumu Jansen

One of the most impressive aspects of this stay was the communication with the hotel staff. Communicating to figure out the shuttle was smooth as I got immediate replies to my email. Also, I was able to make a last-minute change to my pickup shuttle as my flight had arrived early and I was given a text message to communicate with the hotel. The rooms and amenities are very nice but somewhat dated.

Kevin M S

Clean and comfortable with a friendly staff. We have had to stay here several times unfortunately for medical visits. Boy is this staff friendly and accommodating. They have even helped my wife when I was unable which I feel is over and above the call of duty. There is a beautiful front room with a fireplace, sofas and tables to sit at. It's quite comfortable like staying at a friends place. The rooms are nice and comfortable with any basic accommodation you might expect. They also have a nice breakfast set up. This is a great place to stay in Eugene!!