STOR-N-LOK SELF STORAGE, LLC

Michele Gilbertson

Worst experience of my life. Put my belongings in the storage unit less than 30 days with a mouse infestation that I brought to my house. Very very very upsetting ruined my mattress pad to wash all my dishes, my clothes all my belongings and threw away a lot of stuff that was soiled in urine. I would not recommend the storage unit to a homeless person. Taking them to small claims court because they will not refund my monthly payment that I made. After making several attempts to contact the owner I was told I could not have the phone number then I was ignored repeatedly from Sarah that round the storage when contacting her she told me she was instructed to ignore me by the owner. This is unacceptable savanah posted a review after me Stating there is not a mice problem. It’s very obvious that is a staged review. There is definitely an infestation of mice without a doubt. BELIEVE IT I have better things to do than waste my time writing a post that’s untrue. Do not use the storage unit. The stench of ALL my belongings was unbearable.

Alicia Monreal-Howard

These are older units. Kept up as well as they can be. Fairly decent pricing for the non climate control. The owner is awesome at getting back to you about your bill or concerns. The site manager however is a little flaky. We rarely saw her when we needed her. Hardly able to get her on the phone. Our unit door had issues and looked like someone kicked it in, but I guess it fell off the track so the day we moved out we found mice droppings on some of our items. We had a few wet boxes from a leak somewhere from the rain. I don't recommend renting from here. The owner is great, but I don't think he knows his manager very well.

Lib Sh

This place is horrible do not get service here the lady working in office is NEVER in and when you call the number on front that of door posted when she is gone that goes to her boss she ll chew you out not to mention chewing me out for several other things including sitting in front of my mail box to open the mail the communication also stinks I️ feel like she’s on something as she ll say one thing and do another I had a mail box here for almost a year an it was a BAD experience. One time she opened my mail up even an your mail don’t get put in your box till she’s done driving bus also which is around 530! I’d call almost every month to make sure my bill was paid she told me DONT worry if it’s not I’ll call you which she didn’t and I️ had no idea it did not get paid for two months an was getting held because she would rAndomly put mail n my box but was holding onto some mail an charging me $80 in late fees I️ had to pay ! over all DONT waste your money here if I️ could give it a no star I️ would!!!! The other bad review here is right on.

Nathan Freytag

So far i have had a storage unit here for a month, this has been a incredibly unproffesional business. I called and asked a month in advance if there was any storage available. I was told yes there was and asked if I would like it held. I said sure that would be great. I come in to get my keys and make payment for my first month just to find out I also have to pay for the month that was held. This was never discussed. So I pay my initial 200 dollars. I then have another 200 dollar payment due 9 days later. My wife and i try to call for three days to make our payment for the month of August. Finally i get a call back at 6:30 @ night the day after our bill is due. I give the manager my information and tell her to process the payment. I get a call aug 30th asking why i havent made august's payment yet. The manager does not remember the phone conversation or the messages we left. I ask for the owners contact information and she will not give it out. As far as i can tell at this point this place is just incredibly mismanaged. If the owner would like to contact me i will be available for the phone call.