Macy's

Jane Kimani

I came to the store as a last minute search for a wedding guest dress. Judy is such a gem, she helped search and got me a beautiful dress. 😊. She went over and above checking all the racks for something that i loved and also fitted me well. Above all she helped match the dress with some lovely shoes and a clutch bag. She assists with a smile and encouragement. Thank You Judy.

DeLin B.

I "LOVE" to shop at "MACY'S"! They always have a fabulous selection of (clothing, jewelry, shoes, active wear, house accessories/furniture) and on this particular day I came in, a young male student helped me find a beautiful "precious metals" coin bracelet of which I purchased. He provided excellent customer service, graced with a smile!

Jeff Knudson

Mind blowing. Granted, I went in an hour before close, hoping to avoid the crowd but expecting a limited chance of getting help with a suit. I also know covid has made things rough. But I also expect to at least be acknowledged for existing. I had to chase the clerk down, who was then willing to point out the obvious to me (that the jacket I was looking at was charcoal grey, which is what I wanted). Then she disappeared. I had to interrupt her from counting the till to find out when I might be able to get reasonable help. She told me "in the morning," which doesn't fit my schedule. I tried on 2 jackets, both were great, but couldn't try on any pants because the fitting rooms were blocked by huge tracks of clothes so I couldn't fend for myself either. A clerk from another department was able to tell me more specifically when i could get help, but it would be the same lady, so, no. The woman at the fragrance counter was more willing to help as I walked by than the lady in the suit department. The store was wrecked, and I'm being actively ignored. If I were the stealing kind, it was a perfect opportunity, but I'm not. Instead, the very easy $350 that was trying to jump out of my wallet, which they could have added to the till, left with me. Here's a suggestion if you're too busy to help someone or their timing is bad: acknowledge they exist, provide some basic directions toward what the came for, and tell them when they can get decent help. You don't have to apologize for the reality of the situation, just provide the bare minimum of customer acknowledgement and help. I also had to put something in my ears to block out the insidious, vapid top 40 bs music that was just a little too loud to think over, in order to not pass to the next level of frustration.

MOTO PUMPKIN

Bought my watch online and went in to get it sized, Sarah was very helpful and knowledgeable, very pleased with the watch and service