CMS Relocation & Logistics

Kelsey

We chose to go with CMS for our cross country move based on reviews we read on the BBB. We regret it. Initially we had a video chat with our moving coordinator who quoted us for needing 4 crates. We discussed selling several items (sectional couch, kitchen table, wine cabinet) to reduce the amount of crates needed. Before our move, our coordinator agreed that after selling so much stuff we likely would not need all 4 crates but he refused to change the # on our contract. He stated we would be refunded for anything we didn’t use. Issues on moving day: 1. Movers expected us to move all of our stuff to our garage ahead of time. 2. We were told to pack blankets & pillows into dresser drawers to save space with boxes.. when the moving crew arrived, they said that is not allowed and they proceeded to pack these items in large wardrobe boxes. (later on arrival we found out that each box was 1/2 full of wrapping paper.. to protect pillows? 2-3 pillows in each large wardrobe box.) 3. The crew took our medium & large boxes from home depot put them into larger boxes. I still do not fully understand why they did this but it resulted in costing us more box space and extra expenses for the boxes. 4. The movers damaged several walls in our house including a floor board that was so severely damaged that it delayed us putting our house on the market. 5. We were also not aware of this ahead of time but the movers came with a large truck and then packed all of our stuff into the crates at a warehouse the following day. We were not able to see how the crates were packed. The movers told us they predicted we only needed 2 and at most 3 crates. The following day we were made aware that all 4 crates were used (the 4th crate was 1/2 full). We contacted our moving coordinator and he told us, quote: “the boxes generated from the crew resulted in 28 sq ft of floor space and well over 3/4 of an additional crate volume.” He accused us of having the movers pack our clothes and other house hold items not previously agreed upon which could not be more incorrect. They packed 28 sq ft of extra boxes for pillows and blankets that were originally stored in our dresser drawers (which was allowed). We then were put in contact with he general manager Keith Engel who made our experience worse than ever. He was very rude and condescending. Keith blamed us on multiple occasions for having his crew pack our clothes although we packed and transported all of our clothes ourselves. We asked to come to the warehouse to see how the crates were packed and move things around to save on 1 crate. Keith told us we could come in to the warehouse but he would charge us $1,000 and that anything we removed from the crate would need to be thrown away in the garbage. Keith withheld our shipment for several days until we agreed to pay for all four crates. We didn’t have much of a choice and agreed that we would reassess how the crates were packed when they arrived to our destination. (At this point we were concerned they would not send our items to us at all). When unpacking we noticed all boxes packed by the CMS crew were at least 1/2 full of wrapping paper. We asked for 1/2 the price of one crate back and Keith only agreed to give us $200 to agree to disagree despite the fact that the extra packing generated by his crew resulted in at least 1 extra crate ($1910). The management (Keith Engel) were not easy to work with. He was rude, condescending, and had terrible customer service. He works remotely and clearly has very little insight as to what happens during the moving process. He also refused to discuss matters over the phone and would only communicate by hiding behind his computer and sending us ill-mannered emails. It is our impression that the moving company did whatever they could do in their power to use as many crates as possible and charge us the highest price possible. When they say they will refund you for the space not used… do not believe this because they will find a way to make sure you use that space.

Ian Savage

Outstanding experience moving with CMS. The teams packed and moved with care. This was our second time using CMS for a move, and the first time was such a great experience, we did not bother looking anywhere else for our latest move. Toni and Celia and team were fantastic to work with and always checked in ensuring a smooth process. Highly recommend!

Fred Trevino

Exceptional Service by CMS Relocation. We moved from Washington to Ohio and had a 4 month delay with storage because of construction delays. CMS handled the entire process without flaw. Toni Reed was a real pro at keeping us informed. All of our furniture came through without any damage whatsoever. Great move. Thank you.

Tim Eberhart

Bastri & crew are excellent movers, communicators and quick , honest, and efficient. Very courteous team and they made this house move-in a lot of fun, despite the large amount of work associated with a move in. The inventory system came back 100% accounted for and they assembled all of the major furniture etc. I didn’t have to lift a finger . A+ top tier movers, I do recommend.