U.S. Customs and Border Protection - Portland Service Port

Category: Customs department

Address: 8337 NE Alderwood Rd, Portland, OR 97220, USA

Phone: +15033263230

Opening hours

Sunday: Closed

Monday: 8AM–4:30PM

Tuesday: 8AM–4:30PM

Wednesday: 8AM–4:30PM

Thursday: 8AM–4:30PM

Friday: 8AM–4:30PM

Saturday: Closed

Reviews

Adam B

Aug 5, 2022

The officer running Global Entry interviews was super helpful and accomidating. Due to random events and a lack of available appointments to schedule, we drove all the way out to the airport in the hope of getting a walk-in before our Global Entry application expired. It is important to note that they do not accept walk-ins, but when we explained the situation, the officer had us wait in the hopes of an opening. We got lucky, and had our interviews...thanks to the accommodation from this officer.

Krisie Yo

Oct 18, 2021

Came here for my scheduled appt for Global Entry 15 mins early today. Super easy to locate at this newer location, free convenient parking and was let in right away with no delays. The agent was very helpful, friendly and pleasant. He shared his email for some extra details I need to submit and hopefully I will get the card sooner than later. No issues at all whatsoever. The agent further explained they have moved to this location due to the ongoing remodel of the airport. Also, I had lost my letter with interview time and details, also forgotten when I actually submitted my application. Was no biggie! He had all the info. In and out in like 8 minutes with prints and photo taken.

Shaun

Sep 18, 2021

Officer Hudson needs to be jailed. He will face the proper punishment soon. This is no joke what he has done. Completely illegal and no officer should be proud of that. The video on line is proof that this man is a threat to society. FIRE THAT LITTLE TINY MAN.

Vic Roberts

Aug 21, 2021

Wow Just watched the video on YouTube. Your officer Hodgson and pals just made your whole department look ugly and uneducated. Hope that poor citizen gets every penny he deserves. Hodgson trampled on the constitution and abused his rights to wear a badge.

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Questions & Answers

Can i get an application for Global Entry at this office in Portland and can i submit said application at the same office?

Sarah Jenkins | Aug 17, 2018
Denny Gregg | Oct 20, 2021

came I come into an office in Portland to secure a global entry card? I need to have the interview. I travel to Mexico on October 12th....so I'd like to have it before then.

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I’m leaving for France in late October. I have provisional approval but need an interview. When I tried to do this on line it looks like there are no appointments. Can you help me? I am available almost all of August and all of September

A Google User | Jun 17, 2022
Lindsay M | Jun 17, 2022

keep checking - sometimes people cancel appointments and you can grab one of those.

I need to get a global entry card as I leave for Mexico on October 12th. Can I get the interview in Portland?

Denny Gregg | Oct 20, 2021
Lynne M Allen | Oct 20, 2021

Very slow process. Online application with online interview schedule. Yes I did it in Portland but didn't receive pass prior to travel...takes 2-3 weeks

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I bought a box of magic cars from eBay what am I to expect from this? I never bought anything from outside of the U.S. I need as much help as I can get!

killa jester | Aug 16, 2021
Ray Chiu | Aug 16, 2021

I'm not sure what magic cars are but generally the seller just ship it to you

do we need an appointment to get our cars checked after just moving from canada?

Vicki Armstrong | Aug 16, 2021
Dan Becker | Aug 16, 2021

I delivered construction equipment there. My visit wasn't typical. You have to have an appointment for anything DMV related so I would imagine you need an appointment to get your car taken are of.

I have 300 lb green coffee beans from Costa Rica at United Air Cargo. The value is $750. I would like to enter myself or do I need a custom house broker. Been unable to reach customs at airport?

Roberto.p. Rodriguez | Aug 16, 2021
lizzy deosh | Aug 16, 2021

you need to go into the custom office thru the back door, there has been some maintenance work going on in the building.

I have a global entry card just need to change my name. I have a new passport already. Is this the location I need to go to or do I go to the PDX airport? Thanks.

Chris Ruelle-MacMillan | Aug 16, 2020
Jared Skinner | Aug 16, 2020

Pdx airport Global Entry office

I have my Conditional Approval but am trying to get an appointment before my letter expires (Jan. 2019). I can't find the link to check on openings from cancellations. Can you please send me the link so that I can check for cancellation openings?

Stephanie Connects | Aug 16, 2020
Brent Cope | Aug 16, 2020

I'm disappointed in trying to finish my application. I first applied on 4/26/17 and had received email stating I could finish on arrival. That's fine but I didn't traval abroad until 2018. On arrival State side I was told my application expired????? Nothing in email or anything in application process said anything about expiring. So I lost my first $100.00 and no one to talk to. 2nd try 7/30/19 but this time I was going to schedule final interview at PDX. Another $100.00 and after processing it showed no interviews for Portland. I went to the Portland Homeland Offices and told I was out of luck. I was planning trip to Puerto Rico and noticed an office there and was going to schedule final interview. Now it doesn't show on their list..why do they keep doing this to me. I will again lose another $100.00 since I will be returning to yet unknown airport and won't be going through Global. Quite the racket they have going.....What can I do to finish if I'm not currently leaving the country??

Where do I find the site that will allow me to make an Interview Appointment in Portland, OR?

Paula Roberts | Aug 16, 2020
Brent Cope | Aug 16, 2020

I'm disappointed in trying to finish my application. I first applied on 4/26/17 and had received email stating I could finish on arrival. That's fine but I didn't traval abroad until 2018. On arrival State side I was told my application expired????? Nothing in email or anything in application process said anything about expiring. So I lost my first $100.00 and no one to talk to. 2nd try 7/30/19 but this time I was going to schedule final interview at PDX. Another $100.00 and after processing it showed no interviews for Portland. I went to the Portland Homeland Offices and told I was out of luck. I was planning trip to Puerto Rico and noticed an office there and was going to schedule final interview. Now it doesn't show on their list..why do they keep doing this to me. I will again lose another $100.00 since I will be returning to yet unknown airport and won't be going through Global. Quite the racket they have going.....What can I do to finish if I'm not currently leaving the country??

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I am trying to get a gold bar to Portland Or.. what paperwork do I need

Julieann Rogers | Aug 17, 2019
Doug | Aug 17, 2019

You will need the invoice that you received when you bought the gold. You can try to do the customs clearance yourself, but expect a fair amount of running around.

Can I renew my passport at this office

Gail Eckert | Aug 17, 2019
Marc Delpech | Aug 17, 2019

No at all. Go to the post office near you. They will handle it.

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