Elevate at Red Rocks

Drew Clements

I have lived in this apartment complex for nearly 6 years. My husband has lived here for over 10 years. We have seen many managers, leasing agents, and maintenance crew members come and go and while some have been better than others, the office team that they have now is PHENOMENAL! The leasing agent, Griffin, is always polite and eager to do anything to help. Frank our maintenance manager is always on point, friendly, and knowledgeable. And lastly, Kallie Martinez, our Property Manager is the best one we have seen in quite a while. When our roommate attempted suicide and had to be released from our lease, Kallie did EVERYTHING she could to help us including waiving some fees to keep us from struggling. We LOVE living here and have nothing but respect for our leasing office! Keep up the good work, guys! And if you are looking for a place to live, I HIGHLY recommend this community!

Felicia B

Just going back to this rating and adding some details. I have lived in the area almost three years and stayed with Elevate about two. Rent is a little higher, but it is equivalent to that of the area considering most of the surrounding apartments were built around the 70s. These units have internal a/c that works, which has been a blessing during this heat wave. Maintenance is super fast and the office is good at follow up on work orders. The stairs do deteriorate quickly due to salt etc, but I've found that any time I put in an order, they address it within a month due to third party contracts and sometimes sooner. I also notice they fill the potholes in the parking lot relatively frequently. I have even told them about property lights being out and they had it fixed within three days! I don't know what other people's experiences have been with maintenance in apartments, but in my own, this fast of a response rate is unheard of. I've never had a problem with mail delivery. It is either in the amazon hub with a no contact scan code opportunity, or the post office leaves a key in your box to get into their package lock box. The walls are thin, but I have been able to resolve any noise issues with the office immediately. If I had to think about something to complain about, it would be that the pool isn't open on Sundays since quarantine due to the office being closed, but if that's the only complaint, I'd say you are doing pretty well.

Michelle R

Lived here for 3 years. Rent is high, comparatively to other places in the area, but overall clean grounds, maintenance is pretty responsive, nice amenities of the Amazon lockers, not super large population of people in the complex which keeps it nice. New management that took over about 1.5 years ago +/- had some hiccups during transition but it got sorted over time. I will say though that their policy on not calling people if they have packages was pretty annoying. Old management used to call or place a slip of paper inside of my mailbox to inform me if I had something in the package center. This was annoying because sometimes I would get surprise packages, gifts, etc that I wasn't expecting than never finding out about it until weeks later after delivery, by accident. Could not stand my neighbors as they left trash strewn everywhere, but management took care of it when I complained enough. Although grounds were well maintained, there were some things like the stairs in my building being totally cracked and potentially a danger (I believe this is actually being taken care of right now). One thing that did sort of irritate me was moving out, I had spent personal time and energy into getting the place as clean as possible (rug doctors, etc). Despite paying a full month of rent even after I had officially moved out (though my lease was until the end of that month, so understandable), and having my initial deposit, I was still charged an extra fee. I could contest this, if I wanted to, but at the end of the day I just wanted to get out of there so I paid it. Overall not a bad place to live, quiet little area and very close to all the things I needed to be close to. But if you're looking for lots of space and good economy, probably not the best option.

Caitie Rodgers

Current resident of almost two years, lease ending in August. The original management company that ran this place when we moved in was at least somewhat competent. When we first arrived to move in they were several hours behind schedule with installing our cabinets so we had to wait an extra four hours before moving in. For the inconvenience I was credited $150 towards our rent and given many apologies. The leasing manager herself later helped me fix a faulty smoke alarm, as she lived in the same building, and she was incredibly helpful when we needed some mediation due to a minor conflict with a neighbor. But the company that took over last June or so has been disappointing and greedy and callously incompetent the entire year. We were two weeks late signing our lease, two weeks after the lease period started started, because the people in the leasing office kept losing our email addresses (that I had physically written out and handed to them multiple times in person) and screwing up the formatting. Their employee turnover rate increased greatly, so much that there's been a different person running the leasing office almost every time we have to go back in to ask them to fix some new problem. We had to go in person and remind them to adjust our utilities to three people, not four, three months in a row in the fall because we kept being overcharged. As soon as they took over the cost of utilities more than doubled, and other costs started appearing. Our first year here our utilities only went above $100 once, for four people in our apartment. With this new company our utilities have never been less than $120 for only three people. For the month of June, when only two of the three of us were home the majority of the month, the other one was on vacation, our utilities were still over $150 (yes I still have these records). We suddenly had to pay our rent through a third party site that demanded a convenience fee even when using a bank account. Our heating unit went out in November, we submitted four work orders and had the same man come in to fix it every time by "draining the system" of excess water which did absolutely nothing, which we told him verbally (we always see the handymen just around the complex) after every attempt. He kept assuring us he would come back and follow up, which he never did. After those four attempts we gave up and started using space heaters all the way until February, when my roommate's middle aged mother (my roommates and I are early-mid 20s and we kept getting brushed off and treated in a way that essentially downgraded us to whining children) went in to talk to them about their legal responsibility to keep the temperature above 60 degrees and suddenly they were eager to fix it and give us $50 off our rent for the trouble. When I asked if we would be compensated for the other three months we didn't have heat I was told they didn't have records of those work orders and therefore we couldn't prove anything. The one redeeming quality of Elevate is that the complex is located next to a very nice park.