Hilton Garden Inn Charlotte Airport

Nicole Mashburn

Stayed for one night for a concert. Everything was phenomenal except check in was at 3 and there was a line because rooms were not clean. The staff were courteous and kept checking back in with everyone to try and get guests rooms ASAP. It was in a quiet area and would most definitely stay again!

stephon roby

Everything about the hotel, except the airport shuttle met my expectations. The staff was really nice, the location was very convenient to the airport, and the room was nice. My complaint is the airport shuttle and the driver. Upon my arrival to Charlotte, I called the hotel and asked for a shuttle from the airport to the hotel. I was told that the shuttle picks up at the airport every 30 minutes. I waited at the pickup area for a hour without a shuttle arriving. After calling the hotel again, they told me the shuttle would be there in 10 minutes. When I finally got picked up, the driver told me the shuttle does not run every 30 minutes, it’s only by request, even though I requested a shuttle 1 hour prior. The next day while checking out I requested a shuttle to the airport. Again I was told the shuttle runs every 30 minutes. 45 minutes later, the hotel staff asked the shuttle driver his location and he responded he’s arriving now. It took him about 10-15 minutes to arrive after telling the staff that he was pulling up. The hotel is really nice, but the shuttle, and the driver needs to improve. If shuttle ran as it was supposed to I would rate the hotel 10/10.

Paige K

Update: just got a call, they said the charge was in error and will refund. Thank you Update: spoke with the manager who said "did they have a pet" No, "oh, then it was a charge from the bar" At check in? They didn't go to the bar, the cereal was $20, breakfast is not free. Currently waiting on a copy of the receipt. This was either fraud or an accident. Either way, if they don't fix it, I will be filing a formal complaint. Check in on 7/2/2022. Was charged 426.87 for 2 night stay. They ran a separate charge for 188.15 at the same time. They still haven't issued a refund and they won't answer my calls or return my call. This is the second Hilton in Charlotte that charged us money for services not rendered. Will never use Hilton again.

Jaii

Positive: The staff was friendly and the bed was comfortable Negative: The location is not great. There are no restaurants or shops nearby but the airport is close. I don¿t like my view of the roof & things like the refrigerator humming & keeping me awake & the shower dripping & getting the floor wet were not pleasant