Renaissance Charlotte SouthPark Hotel

Peter Walchuk

Fantastic location. It stops there. Disappointed with the lack of maintenance and cleaning that was very apparent. From garbage cans at the front entrance and at elevators not being emptied. Dirty sticky floors not being moped in elevator to hallways not being vacuumed. Staffing issues with service in cafe were evident and lack of table cleanup. Due to covid protocol cleaning staff were not cleaning rooms unless you scheduled it. We spent three days and asked for a resupply of coffee for the room but never received it. Definitely needs some management attention. On a positive note we are now at another location the JW Marriott and it's another world tops marks from the minute we arrived here. Looking forward to providing more detail on this location.

Christi Shepherd

My husband, my dog, and myself stayed here for 3 days/2 nights. Although we did not utilize the pool it looked clean and smelled like the ocean. The elevators did not smell bad like in most places, the hallways were very clean. The room was immaculate well stocked, and in great condition. The bed was the bed was a little on the harder side but that is just a matter of my preference. The hotel staff was friendly and helpful, the restaurant was clean. The exterior was clean. We had no issues with any of the staff while we were there. Our dog felt welcomed and comfortable. All-in-all a wonderful experience and I would definitely visit again.

Mike Capobianco

We booked this as a treat for our kids as a staycation. $217 for one night was a steep price but we thought it would be special. It wasn't. Our booking was for a 2 queen bed room with a guaranteed atrium view. (I've slept in a queen bed for years and these weren't queens, they were full size.) Now don't get me wrong, the atrium is beautiful. The only problem is that we had a view of the 1st floor roof and the parking lot. We saw the atrium facing rooms from the atrium and they looked nice. The kids were very disappointed. We were also expecting either something modern or classic. What it actually is though, is an outdated hotel that desperately needs updates to the bathrooms and AC. On our way out we brought up our concerns to the front desk and there was just some awkward silence followed by asking if we wanted our "folio" emailed to us. They did not want to address our concerns. All in all, would not recommend.

Kara

Positive: Beautiful, modern hotel with access to everything! Friendly staff and gorgeous room! The view from the corner room was fantastic with floor to ceiling windows. The king bed, comfortable furniture, spacious work station and lighting options were perfect! Negative: No complaints.