G&S Heating Cooling & Electrical - Part Of Home Comfort Alliance

Manish Tandon

Only interested in selling equipment. really don't care about after sale service. Got AC installed from G&S heating and air. My AC unit stopped working, called them twice today morning and left voicemails. Also filled form online for service request. No one bothered to care. Called emergency number in the evening and there also lady no ready to help. First, she said didn't get any request and when I confirmed I already contacted 3 times then asked to wait with no confirmation how long to wait. Disappointed I choose them for AC installation.

Leah Johnson

We've been without heat for 4 days so far and they cancelled our appointment today to come fix our furnace. Our heat pump seemed to work fine at first, but as temperatures have consistently been below freezing, our furnace is not kicking in like it's supposed to. With a baby in the house it has been very difficult to have no heat and keep her away from the space heaters, the fire, and the oven which we have needed to keep the house warm. A week without heat doesn't sound like "24/7 service" to me. We had a related issue recently and thought everything would be fixed, but apparently not. On top of it all, they will be charging us to fix their faulty install.

Bryan G

Fairly nice install team. The work done at first seemed ok. But a year and a half later, I have had multiple issues with a brand new heat pump. The first issue, I was able to discover myself (The whole reason I hired a company to install a heat pump is that I don't know enough to do it. I should not be able to troubleshoot and discover their problems after looking at the manual for a few minutes). And of course the time you discover these problems are on the coldest days of the year when you don't have heat (or enough heat) and you're relying on your oven and a tiny space heater to keep your house livable. Also don't believe their 24/7 service claims. Even if you call during business hours, they don't pick up and answer the phone, let alone provide service. The sales guy oversold, and knew less about the system than he tried to make you think. Not that this is uncommon for sales people at any company. Overall, they might be an ok company for a simple furnace install. But maybe heat pumps are just a little too complicated for them to really get right.

Michael Nash

We just had G&S install a gas furnace, water heater, and central air in our home. To get our business, this company told us that they were only 3 weeks out for installation and all other companies were 4-6 weeks. The prices were similar, so we chose this company. After signing the paperwork and setting up the financing, we get a call about scheduling a few days later. They tell us they're 6 weeks out and that the salesperson has been reprimanded. I highly doubt it. We were very frustrated, but with similar prices and wait times we didn't think it was worth switching to another company. Not to mention the paper work with the financing. So we just bear with it as it is the busiest time of the year for this industry. The day before the installation we are called and told that they don't have the water heater we ordered. They do have one that is the exact same in all ways (even cost), but a different brand name. Same warranty. We're very frustrated once again because they had to have known about this for a lot longer than the day before our installation. If I could I would give them 0 stars, but their installation crew was great. Very professional and timely. Answered all of our questions. This is why I'm fine with giving this review 1 star. I've called them and told them that I want to be compensated for the initial lie of their waiting period and complete lack of customer service with regards to our water heater. Have not heard back. tldr - Deceptive sales tactics and poor customer service. Great install crew. Go pay any other company to do what you need.